:root{--bg: #f8fafc;--surface: #ffffff;--surface-2: #f1f5f9;--surface-glass: rgba(255, 255, 255, .95);--border: #e2e8f0;--border-focus: #25D366;--text: #1e293b;--muted: #64748b;--accent: #25D366;--accent-dim: #128C7E;--on-accent: #ffffff;--danger: #ef4444;--danger-bg: #fee2e2;--warn: #f59e0b;--warn-bg: #fef3c7;--success: #22c55e;--radius: 10px;--radius-lg: 14px;--shadow: 0 4px 6px -1px rgb(0 0 0 / .1), 0 2px 4px -2px rgb(0 0 0 / .1);--font: "Cairo", "Tajawal", system-ui, -apple-system, sans-serif;--sidebar-bg: #1b2038;--glass-shadow: 0 8px 32px 0 rgba(31, 38, 135, .15)}*,*:before,*:after{box-sizing:border-box}html,body{height:100%}body{margin:0;font-family:var(--font);font-size:15px;font-weight:500;color:var(--text);background-color:var(--bg);letter-spacing:.01em;-webkit-font-smoothing:antialiased}.shell{height:100dvh;display:grid;grid-template-columns:280px 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tbody tr{transition:background .15s ease}.data-table tbody tr:hover{background:#25d3660a}.tag{border-radius:999px!important;padding:4px 12px!important;font-size:11px!important;text-transform:none!important;letter-spacing:0;font-weight:700!important}.login-page-v2{background:radial-gradient(800px 500px at 80% -10%,rgba(37,211,102,.18),transparent 60%),radial-gradient(700px 500px at -10% 110%,rgba(15,138,92,.14),transparent 55%),linear-gradient(180deg,#0e1628,#111c33)!important}.login-page-v2:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background-image:linear-gradient(rgba(255,255,255,.04) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.04) 1px,transparent 1px);background-size:40px 40px;pointer-events:none;-webkit-mask-image:radial-gradient(ellipse at center,#000 30%,transparent 75%);mask-image:radial-gradient(ellipse at center,#000 30%,transparent 75%)}.login-card{position:relative;z-index:2;background:#fffffffa!important;border:1px solid rgba(255,255,255,.4)!important;box-shadow:0 30px 80px #00000059!important;border-radius:22px!important;padding:44px 36px!important}.login-card .logo-wrap{background:linear-gradient(135deg,var(--v3-brand) 0%,var(--v3-brand-strong) 100%);width:76px;height:76px;border-radius:22px;font-size:34px;box-shadow:0 12px 28px #25d36666;margin-bottom:28px}.login-card .title{font-size:26px!important;font-weight:800;color:var(--v3-text);letter-spacing:-.02em}.login-card .subtitle{color:var(--v3-muted)!important;font-size:14px!important;margin-bottom:30px!important}.input-group input{background:#f8fafc!important;border:1px solid var(--v3-border)!important;border-radius:12px!important;padding:14px 16px!important;font-size:14.5px!important;transition:border-color .2s,box-shadow .2s,background .2s}.input-group input:focus{background:#fff!important;border-color:var(--v3-brand)!important;box-shadow:0 0 0 4px #25d3661f!important}.btn-login{background:linear-gradient(135deg,var(--v3-brand) 0%,var(--v3-brand-strong) 100%)!important;font-size:15px!important;border-radius:12px!important;padding:14px!important;margin-top:12px;box-shadow:0 10px 24px #25d36647;transition:transform .18s ease,box-shadow .18s ease,opacity .18s ease}.btn-login:hover{transform:translateY(-1px);box-shadow:0 14px 32px #25d36661}.btn-login:disabled{transform:none;opacity:.7}.toastStack{position:fixed;top:18px;inset-inline-end:18px;z-index:10000;display:flex;flex-direction:column;gap:10px;max-width:360px;pointer-events:none}.toast{display:grid;grid-template-columns:36px 1fr auto;align-items:center;gap:10px;padding:12px 14px;border-radius:14px;background:#fff;border:1px solid var(--v3-border);box-shadow:var(--v3-shadow-lg);pointer-events:auto;animation:toastIn .25s ease-out;min-width:280px}@keyframes toastIn{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}.toastIcon{width:32px;height:32px;border-radius:10px;display:grid;place-items:center;font-weight:800;font-size:14px;color:#fff}.toast-success .toastIcon{background:linear-gradient(135deg,#22c55e,#16a34a)}.toast-error .toastIcon{background:linear-gradient(135deg,#ef4444,#b91c1c)}.toast-warn .toastIcon{background:linear-gradient(135deg,#f59e0b,#d97706)}.toast-info .toastIcon{background:linear-gradient(135deg,#3b82f6,#2563eb)}.toastBody{min-width:0}.toastTitle{font-weight:800;font-size:13.5px;color:var(--v3-text);margin-bottom:2px}.toastMsg{font-size:13px;color:var(--v3-muted);line-height:1.45;word-wrap:break-word}.toastClose{background:transparent;border:none;color:var(--v3-muted-2);font-size:18px;cursor:pointer;padding:4px 8px;line-height:1}.toastClose:hover{color:var(--v3-text)}.confirmBackdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a80;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:grid;place-items:center;z-index:10001;padding:24px;animation:backdropIn .18s ease}@keyframes backdropIn{0%{opacity:0}to{opacity:1}}.confirmCard{background:#fff;border-radius:18px;width:min(440px,100%);padding:26px;text-align:center;box-shadow:var(--v3-shadow-lg);animation:confirmIn .22s ease-out}@keyframes confirmIn{0%{opacity:0;transform:translateY(20px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}.confirmIcon{width:56px;height:56px;border-radius:16px;display:grid;place-items:center;margin:0 auto 14px;font-size:26px;font-weight:800;color:#fff}.confirmIcon.danger{background:linear-gradient(135deg,#ef4444,#b91c1c)}.confirmIcon.info{background:linear-gradient(135deg,#3b82f6,#1d4ed8)}.confirmTitle{font-size:18px;font-weight:800;margin:0 0 6px;color:var(--v3-text)}.confirmMsg{font-size:14px;color:var(--v3-muted);line-height:1.55;margin:0 0 22px}.confirmActions{display:flex;gap:10px;justify-content:center}.confirmBtn{flex:1;max-width:160px;padding:11px 16px;border-radius:10px;border:1px solid var(--v3-border);background:#fff;color:var(--v3-text);font-weight:700;font-size:13.5px;cursor:pointer;font-family:inherit;transition:transform .15s ease,background .15s ease,color .15s ease}.confirmBtn:hover{transform:translateY(-1px)}.btnPrimary{background:linear-gradient(135deg,var(--v3-brand),var(--v3-brand-strong));color:#fff;border-color:transparent;box-shadow:0 6px 16px #25d36647}.btnDanger{background:linear-gradient(135deg,#ef4444,#b91c1c);color:#fff;border-color:transparent;box-shadow:0 6px 16px #ef444447}.btnGhost.confirmBtn{color:var(--v3-muted)}.btnGhost.confirmBtn:hover{background:var(--v3-surface-2);color:var(--v3-text)}.panel{border-radius:16px!important;border:1px solid var(--v3-border)!important;box-shadow:var(--v3-shadow-sm)!important}.search,.profileInput,.tplSelect{border-radius:10px!important;border-color:var(--v3-border)!important;background:#fff!important;font-size:13.5px!important}.search:focus,.profileInput:focus,.tplSelect:focus{border-color:var(--v3-brand)!important;box-shadow:0 0 0 3px var(--v3-brand-soft)!important}.hint{color:var(--v3-muted)!important;font-weight:500;font-size:13.5px}.app-boot{position:fixed;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;background:radial-gradient(700px 500px at 80% -10%,rgba(37,211,102,.12),transparent 60%),var(--v3-bg);z-index:9999}.app-boot-card{display:flex;flex-direction:column;align-items:center;gap:16px;padding:32px 40px;background:#fff;border-radius:20px;border:1px solid var(--v3-border);box-shadow:var(--v3-shadow)}.app-boot-spinner{width:44px;height:44px;border-radius:50%;border:3px solid var(--v3-surface-2);border-top-color:var(--v3-brand);animation:appBootSpin .9s linear infinite}@keyframes appBootSpin{to{transform:rotate(360deg)}}.app-boot-text{font-weight:700;color:var(--v3-text);font-size:14.5px}.topActions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.topSearch{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--v3-border);border-radius:999px;padding:8px 14px;min-width:240px;transition:border-color .18s ease,box-shadow .18s ease}.topSearch:focus-within{border-color:var(--v3-brand);box-shadow:0 0 0 3px var(--v3-brand-soft)}.topSearch input{border:none;outline:none;font:inherit;background:transparent;flex:1;font-size:13.5px;color:var(--v3-text)}.topSearch i{color:var(--v3-muted-2);font-size:13px}.themeToggleBtn{width:32px;height:32px;border-radius:10px;border:1px solid rgba(255,255,255,.1);background:#ffffff0d;color:#ffffffd9;display:inline-grid;place-items:center;cursor:pointer;transition:background .18s ease,transform .18s ease,color .18s ease;flex-shrink:0}.themeToggleBtn:hover{background:#ffffff1f;color:#fff;transform:rotate(15deg)}.themeToggleBtn i{font-size:13px}:root[data-theme=dark]{--v3-bg: #0b1220;--v3-surface: #111a2e;--v3-surface-2: #16223b;--v3-border: #243049;--v3-text: #e2e8f0;--v3-muted: #94a3b8;--v3-muted-2: #64748b;--v3-brand: #25d366;--v3-brand-strong: #15a85a;--v3-brand-soft: rgba(37, 211, 102, .16);--v3-sidebar: #060c1a;--v3-sidebar-2: #0a1428;--v3-shadow-sm: 0 1px 2px rgba(0, 0, 0, .3);--v3-shadow: 0 6px 18px rgba(0, 0, 0, .45);--v3-shadow-lg: 0 24px 48px rgba(0, 0, 0, .55)}:root[data-theme=dark] body{background:var(--v3-bg);color:var(--v3-text)}:root[data-theme=dark] .top{background:#111a2ed9!important;border-bottom-color:var(--v3-border)!important}:root[data-theme=dark] .top .title{color:var(--v3-text)}:root[data-theme=dark] .panel,:root[data-theme=dark] .stat-card,:root[data-theme=dark] .data-table,:root[data-theme=dark] .data-table tbody tr{background:var(--v3-surface)!important;color:var(--v3-text)!important}:root[data-theme=dark] .data-table th{background:var(--v3-surface-2)!important;color:var(--v3-muted)!important;border-bottom-color:var(--v3-border)!important}:root[data-theme=dark] .data-table td{border-bottom-color:var(--v3-border)!important;color:var(--v3-text)!important}:root[data-theme=dark] .data-table tbody tr:hover{background:#25d36612!important}:root[data-theme=dark] .stat-card .stat-lbl{color:var(--v3-muted)}:root[data-theme=dark] .btnSm{background:var(--v3-surface)!important;border-color:var(--v3-border)!important;color:var(--v3-text)!important}:root[data-theme=dark] .btnSm.ghost{background:transparent!important;color:var(--v3-muted)!important}:root[data-theme=dark] .btnSm.danger{background:#ef44441f!important;color:#fecaca!important;border-color:#ef444459!important}:root[data-theme=dark] .search,:root[data-theme=dark] .profileInput,:root[data-theme=dark] .tplSelect,:root[data-theme=dark] .form-control,:root[data-theme=dark] .inp,:root[data-theme=dark] input[type=text],:root[data-theme=dark] input[type=number],:root[data-theme=dark] input[type=password],:root[data-theme=dark] input[type=time],:root[data-theme=dark] textarea,:root[data-theme=dark] select{background:var(--v3-surface-2)!important;border-color:var(--v3-border)!important;color:var(--v3-text)!important}:root[data-theme=dark] .toast{background:var(--v3-surface)!important;border-color:var(--v3-border)!important;color:var(--v3-text)}:root[data-theme=dark] .toastTitle{color:var(--v3-text)}:root[data-theme=dark] .toastMsg{color:var(--v3-muted)}:root[data-theme=dark] .toastClose:hover{color:#fff}:root[data-theme=dark] .confirmCard{background:var(--v3-surface);color:var(--v3-text)}:root[data-theme=dark] .confirmTitle{color:var(--v3-text)}:root[data-theme=dark] .confirmMsg{color:var(--v3-muted)}:root[data-theme=dark] .confirmBtn{background:var(--v3-surface-2);border-color:var(--v3-border);color:var(--v3-text)}:root[data-theme=dark] .btnGhost.confirmBtn:hover{background:var(--v3-border);color:var(--v3-text)}:root[data-theme=dark] .app-boot-card{background:var(--v3-surface);border-color:var(--v3-border)}:root[data-theme=dark] .app-boot-text{color:var(--v3-text)}:root[data-theme=dark] .app-boot-spinner{border-color:var(--v3-border);border-top-color:var(--v3-brand)}:root[data-theme=dark] .topSearch{background:var(--v3-surface);border-color:var(--v3-border)}:root[data-theme=dark] .topSearch input{color:var(--v3-text)}:root[data-theme=dark] .login-card{background:#fffffffa!important;color:var(--v3-text)}:root[data-theme=dark] .tag.success{background:#22c55e2e!important;color:#86efac!important}:root[data-theme=dark] .tag.warn{background:#f59e0b2e!important;color:#fcd34d!important}:root[data-theme=dark] .tag.danger{background:#ef44442e!important;color:#fca5a5!important}:root[data-theme=dark] .sidebarToggle{background:var(--v3-surface)!important;border-color:var(--v3-border)!important;color:var(--v3-text)!important}.shell .sidebar .navTab,.shell.chatWorkspace .sidebar .navTab{background:transparent!important;border:1px solid transparent!important;color:#e2e8f0d1!important}.shell .sidebar .navTab:hover,.shell.chatWorkspace .sidebar .navTab:hover{background:#ffffff0d!important;border-color:#ffffff0f!important;color:#fff!important}.shell .sidebar .navTab.active,.shell.chatWorkspace .sidebar .navTab.active{background:linear-gradient(135deg,#25d3663d,#25d36614)!important;border-color:#25d3666b!important;color:#fff!important;box-shadow:0 4px 12px #25d3662e!important}.shell .sidebar .navTab.active i,.shell.chatWorkspace .sidebar .navTab.active i{color:var(--v3-brand)!important}.list{background:#fff;border-inline-end:1px solid var(--v3-border)}.list .listHead{padding:14px 14px 10px!important;border-bottom:1px solid var(--v3-border)!important;background:#fff;display:flex;flex-direction:column;gap:8px!important}.items{padding:8px 10px 14px!important;background:#fff}.items .item{background:#fff!important;border:1px solid transparent!important;border-radius:12px!important;padding:12px!important;margin-bottom:4px!important;transition:background .15s ease,border-color .15s ease,transform .15s ease!important;box-shadow:none!important}.items .item:hover{background:var(--v3-surface-2)!important;border-color:var(--v3-border)!important;transform:none!important}.items .item.active{background:var(--v3-brand-soft)!important;border-color:#25d3664d!important;box-shadow:0 2px 8px #25d3661f!important}.items .item.active:after{background:var(--v3-brand)!important;width:3px!important;border-radius:3px!important;opacity:1!important}.items .item .name{color:var(--v3-text)!important;font-weight:700!important;font-size:13.5px!important}.items .item .preview{color:var(--v3-muted)!important;font-size:12.5px!important}.items .item .time{color:var(--v3-muted-2)!important;font-size:11px!important;font-weight:600!important}.items .item .badge{background:var(--v3-brand)!important;color:#fff!important;border-radius:999px!important;min-width:20px!important;height:20px!important;font-size:11px!important;font-weight:800!important;box-shadow:0 2px 6px #25d36659!important}.items .item .roleTag{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;background:#f59e0b1f;color:#b45309!important;font-size:10.5px!important;font-weight:700!important;border:1px solid rgba(245,158,11,.25)}.items .item .tag{background:var(--v3-surface-2)!important;color:var(--v3-muted)!important;border:1px solid var(--v3-border);font-size:10px!important;padding:2px 8px!important;font-weight:600!important}.items .item .avatar{background:linear-gradient(135deg,#e2e8f0,#cbd5e1);border:2px solid #fff;box-shadow:0 2px 6px #0f172a0f;position:relative;overflow:hidden}.items .item .avatar:before{content:"";font-family:"Font Awesome 6 Free","Font Awesome 5 Free",FontAwesome;font-weight:900;position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;color:#94a3b8;font-size:14px}.items .item .avatar:has(img):before{display:none}.items::-webkit-scrollbar{width:6px}.items::-webkit-scrollbar-track{background:transparent}.items::-webkit-scrollbar-thumb{background:#0f172a1f;border-radius:999px}.items::-webkit-scrollbar-thumb:hover{background:#0f172a38}.chat .hint,.shell.chatWorkspace .chat .hint{position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;padding:36px 28px!important;margin:auto!important;max-width:380px;background:#fff!important;border:1px solid var(--v3-border);border-radius:18px;box-shadow:var(--v3-shadow);color:var(--v3-text)!important;font-weight:700!important;font-size:14.5px!important;text-align:center!important}.chat .hint:before,.shell.chatWorkspace .chat .hint:before{content:"";font-family:"Font Awesome 6 Free","Font Awesome 5 Free",FontAwesome;font-weight:900;width:64px;height:64px;display:grid;place-items:center;border-radius:18px;background:linear-gradient(135deg,var(--v3-brand-soft),rgba(37,211,102,.04));color:var(--v3-brand);font-size:26px;border:1px solid rgba(37,211,102,.2)}.list .search,.list .profileInput,.list .tplSelect{background:#fff!important;border:1px solid var(--v3-border)!important;border-radius:10px!important;padding:9px 12px!important;font-size:13px!important;color:var(--v3-text)!important;font-weight:500!important;transition:border-color .18s ease,box-shadow .18s ease}.list .search::placeholder{color:var(--v3-muted-2)}.list .search:focus,.list .profileInput:focus,.list .tplSelect:focus{outline:none;border-color:var(--v3-brand)!important;box-shadow:0 0 0 3px var(--v3-brand-soft)!important}.list .tabs{padding:8px 12px 12px!important;gap:6px!important}.list .tabs .tab{background:var(--v3-surface-2)!important;border:1px solid var(--v3-border)!important;color:var(--v3-muted)!important;border-radius:8px!important;font-size:12px!important;font-weight:700!important;padding:8px 10px!important;transition:background .15s ease,color .15s ease,border-color .15s ease}.list .tabs .tab:hover{background:#fff!important;color:var(--v3-text)!important;border-color:var(--v3-brand)!important}.list .tabs .tab.active{background:linear-gradient(135deg,var(--v3-brand),var(--v3-brand-strong))!important;color:#fff!important;border-color:transparent!important;box-shadow:0 4px 10px #25d36647}.tag.new{background:#3b82f61f!important;color:#1d4ed8!important;border:1px solid rgba(59,130,246,.25)}.tag.active,.tag.success{background:#22c55e24!important;color:#15803d!important;border:1px solid rgba(34,197,94,.28)}.tag.resolved{background:var(--v3-surface-2)!important;color:var(--v3-muted)!important;border:1px solid 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.name{color:var(--v3-text)!important}:root[data-theme=dark] .items .item .preview{color:var(--v3-muted)!important}:root[data-theme=dark] .items .item .time{color:var(--v3-muted-2)!important}:root[data-theme=dark] .items .item .tag{background:var(--v3-surface-2)!important;border-color:var(--v3-border)!important;color:var(--v3-muted)!important}:root[data-theme=dark] .chat .hint,:root[data-theme=dark] .shell.chatWorkspace .chat .hint{background:var(--v3-surface)!important;border-color:var(--v3-border)!important;color:var(--v3-text)!important}:root[data-theme=dark] .list .search,:root[data-theme=dark] .list .profileInput,:root[data-theme=dark] .list .tplSelect{background:var(--v3-surface-2)!important;border-color:var(--v3-border)!important;color:var(--v3-text)!important}:root[data-theme=dark] .list .tabs .tab{background:var(--v3-surface-2)!important;border-color:var(--v3-border)!important;color:var(--v3-muted)!important}.sidebar .logoutBtn{display:inline-flex!important;align-items:center!important;gap:6px!important;padding:8px 12px!important;white-space:nowrap!important;font-size:12px!important;font-weight:700!important}.sidebar .logoutBtn span{display:inline!important}.shell.chatWorkspace .content{background:var(--v3-bg)!important}.shell.chatWorkspace .main{gap:0!important;padding:0!important}.shell.chatWorkspace .panel.list{border-radius:0!important;border:none!important;border-inline-end:1px solid var(--v3-border)!important}.shell.chatWorkspace .panel.chat{border-radius:0!important;border:none!important}